Knight

• Business Terms
• Therapy Privacy Policy
• Website Privacy Policy
• Website Terms and Conditions

These Business Terms are the standard terms which apply to the services we provide to you [or your child] (known as the “Services”), by us, Knight Psychology (trading name of Dr Natalie Knight) (known as the “Practice”, also referred to as us/we/our).

Please read these Business Terms carefully and sign at the end to indicate your acknowledgement and acceptance. If you have any questions on any part of this document, please do not hesitate to ask before signing.

1. Professional Information

   All Clinical Psychologists working at the Practice are registered with the United Kingdom's Health and Care Professions Council, (HCPC). All Clinical Psychologists practising within the UK must be registered with the HCPC. In order to maintain their practising registration, all Clinical Psychologists must continue to demonstrate compliance with a range of HCPC minimum standards of conduct, performance and ethics. www.hcpc-uk.org.

   All Services offered by the Practice are delivered under the regulations in law as specified by the HCPC in the United Kingdom.

2. Consultations and Appointments

   Consultations shall be by appointment only. Details of the consultation timings, length and fees shall be made available to you in advance of the consultation.

   Initial appointments can be made by emailing the practice.

   Subsequent appointments can be made during your consultation with us or by email.

   If you know you are going to be late for an appointment, you should contact us to tell us. If you arrive later than 15 minutes after an appointment time, we will try to provide the Services you have booked but if we decide that we cannot, the appointment will be treated as cancelled without notice by you and you may be charged (See Cancellations below). This is the case no matter whether the appointment is for a face to face, online, or telephone session.

3. Online Sessions

   Sessions may be provided online via a pre-agreed livestream service (for example Zoom, Teams, WhatsApp, Skype, Writeupp).

   When using a third-party supplier for online sessions your personal and special category data will be treated in accordance with our Privacy Policy and may be subject to the privacy policy of the third-party supplier. We will not be liable to you for any costs or losses incurred by you as a result of using any third-party online provider for the purposes of attending a session virtually with us. You should make yourself familiar with such providers own terms and conditions and privacy policy.

   If we provide any of our Services as a livestream, we will use all reasonable endeavours to start at the time scheduled. If the start is delayed by circumstances beyond our control, we will not be liable for any such delay.

   In some limited circumstances, we may need to suspend the provision of an online session for one or more of the following reasons:
   (i) To fix technical problems or to make necessary technical changes;
   (ii) In the event of illness or other circumstances beyond our control.
   

   In the event of any of the circumstances listed above occurring, then we will use reasonable endeavours to give as much notice as possible to you.

   We will not be liable to you for any costs or losses incurred by you as a result of using any third-party online provider for the purposes of attending a session virtually with us. You should make yourself familiar with such providers own terms and conditions and privacy policy.

   Ahead of your online session, we ask you to plan where in your location you will sit for the meeting. It is important that the connection to the internet is as strong as possible.

   We will share with you some verbal best practice tips for accessing our services via an online provider either before or at the beginning of the first online session.

   It is important that you ensure the space is private and that you cannot be interrupted or overheard. You are strongly encouraged to make any necessary arrangements with anyone you may normally share the location with to ensure that your protected space can be achieved.

   Wearing earphones attached to your mobile, laptop or tablet device is helpful in blocking out “feedback” noise and ensuring extra privacy.

4. Recording of sessions

   To maintain our high-level professional accreditations, we are required to audio or video record some therapy sessions to be discussed within our clinical supervision. It is important to note that there is no expectation or requirement for you to agree to this, but please let us know if you would feel happy for your session to be recorded for this purpose.

   We are occasionally asked by clients if they can record our session to listen again in their own time. In most circumstances this will be fine, but please note that you must gain our written consent in advance. Clients are not permitted to record sessions without receiving our written consent. This applies to any form of recording device including phones and live Zoom, Teams, WhatsApp, Skype, Facetime, etc.

   You must not record the session without discussing and agreeing this with us first. It is not permitted, under any circumstances, that any agreed recording is shared with others or in any social media platform.

5. Cancellations

   You may cancel an appointment without charge if you give us at least 48 hours in working days prior notice. If you do so, we will refund to you any sum you paid in advance. For example, cancellations for appointments on Tuesdays should be communicated to us on Fridays.

   Any cancellations made with fewer than 24 hours' notice will be charged at the full rate. Cancellations made between 24 and 48 hours' notice will be charged at 50% of the full rate. This is the case no matter whether the appointment is for a face to face, online, or telephone session.

   If, due to exceptional circumstances you cancel an appointment without giving at least 48 hours in working days prior notice we will consider the circumstances and, in our discretion, decide whether to waive any charges.

   We will always try to arrange for another client to attend to avoid you having to pay the cancellation fee. However, it is not usually possible to book another patient at such short notice. If you cannot attend in person, an online or telephone consultation will be offered instead.

   Cancellations with fewer than 48 hours' notice, or failures to attend are likely to be counted as one of your designated appointments, where funding is via a health insurance company, your employer or is provided as part of a legal process. You should check with your health insurance policy to ensure you know when they will and will not cover your costs.

   We may cancel an appointment booked by you at any time before the time and date of that appointment in the following circumstances:
   (i) The required personnel and/or required materials necessary for the provision of the Services are not available; or
   (ii) An event outside of our reasonable control occurs.
   

   If we cancel an appointment in such circumstances, we will refund to you in full any advance payment that you have made to us for that appointment.

   We will use all reasonable endeavours to start appointments at the time you have booked, but the start may be delayed by the overrun of a previous appointment or by other circumstances. If the start is delayed by 30 minutes or more you may cancel the appointment and we will refund you in full any deposit or other advance payment that you have made to us for that appointment.

   If we are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside our control, we will not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

6. Third-party venues

   If Sessions are held in person at a third-party venue, you agree to comply at all times with that venue's policies and rules about that venue (particularly fire safety and health and safety rules).

   You are responsible for your own belongings that you take to a Session. We will not be liable for any loss, damage, theft or destruction of any of your belongings.

7. Fees & Payment

   You must pay for all Services in accordance with our current price list by 48 hours prior to the appointment. We will let you know when you make the appointment when the fee for that session will be due and payable. Current fees are £120 per 60 minute session.

   You may pay us for Services (and for any deposit or other advance payment on account of that payment) by BACS transfer or make a card payment via Stripe by clicking through from your invoice. By BACS transfer to the following account:
   Name: Dr Natalie Knight
   Bank: Starling Business
   Sort Code: 60-83-71
   Account Number: 78766818
   

   Clients are requested to use the reference number on the invoice, so that the payment can be easily identified.

   All prices of Services shown in the price list are exclusive of VAT (which is not chargeable unless we notify you otherwise).

   All fees are subject to an annual 5% increase applied in April. We may also alter our prices without prior notice. Increases made between the time when you book an appointment and the date of the appointment will not apply to your appointment on that date.

   Chasing unpaid invoices attracts an administration and interest charge of 8% above the Bank of England base rate from the due date until the final settlement date. We may suspend the provision of our Services to you in the event that any due fees remain unpaid.

8. Unattended Appointments

   In the event that you do not attend an appointment without prior notice (“DNA”) the following shall apply:

   • For online appointments, I shall keep the room 'open' for you to join for the entire booked duration of the appointment. For in person appointments, I shall remain at our agreed venue the entire booked duration of the appointment.
   • If you are more than 20 minutes late the appointment, we will be limited in the therapeutic work we are able to do in a safe and contained way. Our appointment will therefore be limited to addressing any immediate risk, reviewing the suitability of our appointment and planning any further sessions.
   • I will attempt to contact you either by email or phone 20 minutes after the scheduled start time of the appointment and again at the end of the appointment time.
   • If, based on previous information provided by you and using my clinical judgement, I feel there is a risk to your psychological safety I will contact your Next of Kin and inform them of the unattended appointment using the contact details provided at the end of the scheduled appointment time if I have not heard from you.
   • You can contact me via email / telephone to reschedule your next appointment. If I do not hear from you I will make further contact with you 48 hours after the scheduled appointment (or on the next working day should this fall on a weekend or bank holiday) and advise that should I not hear from you within 7 working days, I will assume you no longer wish to be seen by me.
   • The unattended session shall be charged at the full rate and no refund due.

9. Confidentiality

   The information discussed in our consultations and appointments with you are of a confidential nature. We provide a safe place in which you can share your feelings and thoughts with us.

   Our commitment to client confidentiality is not affected by who pays for the service provided by us.

   We will ensure that any confidential information you disclose to us shall not be disclosed to any person except as permitted in this section.

   We may disclose confidential information relating to you [and/or your child]:
   (i) to our employees, advisers, other healthcare professionals (for example your GP) or social agencies who need to know such information for the purposes of carrying out our Services to you;
   (ii) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority; and
   (iii) if we believe that you are at risk of harming yourself or others, in which case we are entitled to report this to the relevant organisation. Where possible any breach of confidentiality related to risk of harm will be discussed with you [and/or your child] first.
   

   We shall not use your confidential information for any purpose other than to perform our obligations under these Business Terms.

   We shall ensure that any person to whom we disclose your confidential information to in this section also comply with these confidentiality obligations.

   It is a requirement for all Clinical Psychologists to have regular Clinical Supervision sessions in which they discuss their work in a safe confidential space with an equally or more experienced colleague. All work that is discussed in these sessions is completely anonymised. Supervisors are bound by the same professional and ethical regulations as our practitioners and do not discuss clinical material outside of the supervisory context.

10. GP

    We recommend that you inform your GP about our sessions. We require your GP's name and surgery address and details of your next of kin/emergency contact person.

    If a medical or legal professional or social worker requests information from us, we will not release this without your consent unless there is a legal obligation to do so.

11. How We Use Your/the Patient's Personal Information (Data Protection)

    We will only use your personal information as set out in our Privacy Policy.

    We are registered as Data Controllers with the UK Information Commissioner's Office (ICO) as required by the Data Protection (Charges and Information) Regulations 2018.

12. Note keeping

    We will keep an electronic copy of notes from each of the sessions. We will also keep a copy of your contact details.

    We retain ownership of notes but we are happy to discuss their contents with you and you also have a right to access them formally. Should you wish to do this, please contact us in accordance with the Your Rights section of our Privacy Policy.

    It is possible for the courts to access notes should they need to in relation to a matter of public interest. In this unlikely event, you will be informed before the notes are released.

    If we need to send emails that contain detailed information about your care (for example to yourself or to your GP), we will attach the information as a password protected word document, with the password sent separately. We encourage you to do the same if you need to email us detailed information.

13. Limitation of Liability

    We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Business Terms or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when a contract with you is created. We will not be responsible for any loss or damage that is not foreseeable.

    We provide all Services only for your personal and private use/purposes. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

    Nothing in these Business Terms is intended to or will exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

    Furthermore, if you are a “consumer” as defined by the Consumer Rights Act 2015, or a consumer for the purposes of any other consumer protection legislation, nothing in these Business Terms is intended to or will exclude, limit, prejudice, or otherwise affect any of our duties or obligations to you, or your rights or remedies, or our liability to you, under the Consumer Rights Act 2015; the Consumer Contracts (Information and Additional Charges) Regulations 2013; the Consumer Protection Act 1987; and any other consumer protection legislation.

    For more details of your legal rights, please refer to your local Citizens' Advice Bureau or Trading Standards Office.

    The Practice does not recommend or make any representation about the efficacy, appropriateness or suitability of any treatments, services or opinions. We cannot guarantee any outcome nor promise to provide a diagnosis.

14. Changes to these Business Terms

    We may from time to time change these Business Terms without giving you notice, but we will use our reasonable endeavours to inform you as soon as is reasonably possible of any such change.

15. Complaints and Standards

    We are committed to providing as helpful and compassionate a service as possible to meet the needs of all our clients.

    We always welcome feedback from our clients and, whilst we shall use all reasonable endeavours to provide a high standard of service, care and treatment to all clients and patients, we nevertheless want to hear from you if you have any cause for complaint. If you have any complaint about our Services or any other complaint about us, please raise the matter with Dr Natalie Knight who can be contacted at natalie@knightpsychology.com.

    If this is not possible, or should you feel you would like to take the matter further, you can contact the British Psychological Society for further advice. https://www.bps.org.uk/submitting-complaint

    You may wish to raise your concern directly with the Health and Care Professions Council, should you feel you have encountered an issue of fitness to practise. This can be done by following this link: https://www.hcpc-uk.org/concerns/raising-concerns/

16. Crisis management and emergencies

    The type of psychological work offered is not suited to managing emergencies or crisis. If you require urgent help between appointments then please contact your GP, use the NHS 111 service for advice, phone 999 or attend A&E. You can also contact the Samaritans' anonymous helpline on 116 123 or Childline on 0800 1111 (for those under 19 years).

17. General

    We reserve the right, at any time, to withdraw therapy and our Services to you based on clinical judgement. In such circumstances, any advance payments will be refunded for any Services not provided.

    We will not undertake any procedure that is in conflict with any law in force, any voluntary or mandatory code or practice, or any similar rules, regulations or codes

    We insist that we do not meet you or your child face to face if you are experiencing symptoms of an infectious illness, e.g. coronavirus, chest infection. Online or telephone sessions can be arranged in lieu, should you or your child be well enough.

    Appointment times or other queries can be clarified by contacting Dr Natalie Knight at natalie@knightpsychology.com.

    If you need to contact us between appointments please do so by email. We do not provide therapeutic support outside of therapy sessions. Our working hours are flexible and subject to change. We aim to respond to emails within three working days.

    We are required to ensure that certain information is given or made available to you as a Consumer before we make our contract with you except where that information is already apparent. This information is included in these Business Terms or will be made available to you before we accept a booking from you. All of that information will be part of the terms of our contract with you.

    If you have any questions regarding these Business Terms, please do not hesitate to discuss with us, either in a session or by contacting us.

18. No Waiver

    If a party fails to enforce a right under this Agreement, that is not a waiver of that right.

19. Severance

    If any provision of these Business Terms is held by any competent authority to be invalid or unenforceable, in whole or in part, the validity of the other provisions of these Business Terms and the remainder of the provision in question shall not be affected.

20. Governing law and jurisdiction

    These Business Terms are subject to the laws of England & Wales and the jurisdiction of the English Courts.

    As a consumer, you will benefit from any mandatory provisions of the law in your country of residency.

21. By signing below you confirm that you have read, understood and accept these Business Terms. You also explicitly consent:

    for us to record and process the personal and sensitive data (in particular any health conditions) you choose to provide to us in accordance with our Privacy Policy

    for us to share your personal and sensitive data with third parties for the purposes of carrying out our Services (such as third-party suppliers that assist with our practice management – see Privacy Policy for more information).

    for us to transfer your personal and sensitive data outside of the UK and EEA (in line with our Privacy Policy).

1. THERAPY PRIVACY POLICY

Introduction

Welcome to Knight Psychology's privacy policy.

Knight Psychology takes the privacy rights of all its clients seriously and adopts a high standard of compliance and confidentiality when dealing with your data. Knight Psychology wants you to understand that this is a safe place for you to discuss your feelings and concerns and Knight Psychology operates in a highly confidential environment. This privacy policy sets out the details of how data is collected and processed through the use of our website.

1. Important information and who we are

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   Purpose of this privacy policy

   This privacy policy aims to give you information on how Knight Psychology collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase our services or any products or complete an enquiry form.

   This website is not intended for children and we do not knowingly collect data relating to children via our website.

   It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal or sensitive data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

   Controller

   Dr Natalie Knight is the data controller and is responsible for your personal data (referred to as "we", "us" or "our" in this privacy notice).

   We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

   Contact details

   If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:

   Full name of legal entity: Dr Natalie Knight

   Email address: natalie@knightpsychology.com

   Postal address: Dr Natalie Knight, Knight Psychology, The Kiln, 2 Copenhagen Street, Worcester, WR1 2HB

   You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

   Changes to the privacy policy and your duty to inform us of changes

   We keep our privacy policy under regular review. This version was last updated in October 2023.

   It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

   Third-party links

   This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. The data we collect about you

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   Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

   We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

   • Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
   • Contact Data includes billing address, delivery address, email address and telephone numbers.
   • Financial Data includes bank account and payment card details.
   • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
   • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
   • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
   • Usage Data includes information about how you use our website, products and services.
   • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
   
   

   We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

   • Sensitive Data includes information about your health, including information about your existing and previous medical conditions, medication details, psychiatric history and any other relevant health information to enable us to carry out our services to you.
   
   

   We require your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing.

   We do not collect any other Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

   If you fail to provide personal data

   Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services or goods). In this case, we may have to cancel a service or product you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

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   We use different methods to collect data from and about you including through:

   • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms before or during an appointment, verbally during discussions at our practice, or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
     • apply for our services or any of our products;
     • create an account on our website;
     • subscribe to our service or publications;
     • request marketing to be sent to you;
     • enter a competition, promotion or survey; or
     • give us feedback or contact us.
   • Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
   • Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
   • Technical Data from the following parties:
     • analytics providers such as [Google] based outside the EU;
     • advertising networks such as [Facebook] based outside the EU;
     • search information providers such as [Google] based outside the EU.
   • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as [Stripe or PayPal] based outside the EU.
   • Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
   
   

4. How we use your personal data

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   We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

   • Where we need to perform the contract we are about to enter into or have entered into with you.
   • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
   • Where we need to comply with a legal obligation.
   
   

   Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent when collecting sensitive data (such as health information) and before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

   Purposes for which we will use your personal data

   We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

   Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

   Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
   To register you as a new customer	(a) Identity (b) Contact	Performance of a contract with you
   To provide our services and to process and deliver any orders including: (a) provide our services to you (b) Manage payments, fees and charges (c) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (f) Sensitive Data	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) (c) Explicit consent (in the case of Sensitive Data).
   To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
   To enable you to partake in a prize draw, competition or complete a survey	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
   To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
   To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
   To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
   To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications	Necessary for our legitimate interests (to develop our products/services and grow our business)

   Marketing

   Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

   Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

   Promotional offers from us

   We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

   You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

   Third-party marketing

   We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

   Opting out

   You can ask us or third parties to stop sending you marketing messages at any time by contacting us

   Cookies

   You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

   Change of purpose

   We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

   If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

   Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

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   We may share your personal data with the parties set out below for the purposes set out in the table 'Purposes for which we will use your personal data' above.

   • Service providers, acting as processors who provide IT and system administration services.
   • Professional advisers, acting as processors or joint controllers, including healthcare professionals, lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
   • HM Revenue & Customs, regulators and other authorities, acting as processors or joint controllers, based who require reporting of processing activities in certain circumstances.
   • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
   
   

   We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

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   We may transfer your data outside the United Kingdom and European Economic Area (EEA).

   Many of our external third parties are based outside the United Kingdom and EEA so their processing of your personal data will involve a transfer of data outside the United Kingdom and EEA.

   Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

   • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
   • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
   
   

   Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7. Data security

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   We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

   We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

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   How long will you use my personal data for?

   We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

   To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

   By law we have to keep medical information about patients for 7 years after treatment has finished. For any children we treat we are obliged to retain the medical information until 7 years after the child's 18th birthday. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

   In some circumstances you can ask us to delete your data: see your legal rights below for further information.

   In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Your legal rights

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   Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

   Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

   Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

   Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

   Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

   Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

   • If you want us to establish the data's accuracy.
   • Where our use of the data is unlawful but you do not want us to erase it.
   • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
   • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
   
   

   Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

   Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to your consent.

   If you wish to exercise any of the rights set out above, please contact us.

   No fee usually required

   You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

   What we may need from you

   We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

   Time limit to respond

   We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

1. Who we are and how to contact us

   www.knightpsychology.com is a site operated by Knight Psychology, trading name of Dr Natalie Knight operating as a sole trader. The registered office address is The Kiln, 2 Copenhagen Street, Worcester, WR1 2HB.

   Knight Psychology is primarily regulated by the Health Care Professionals Council (HCPC)

   To contact Dr Natalie Knight, please email enquiries@knightpsychology.com or call 07907 625 529.

2. By using our site you accept these terms

   By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

   If you do not agree to these terms, you must not use our site.

   We recommend that you print a copy of these terms for future reference.

3. There are other terms that may apply to you

   These terms of use refer to the following additional terms, which also apply to your use of our site:

   • Our Business Terms which apply to the provision of our services to you,
   • Our Therapy Privacy Policy,
   • Our Website Privacy Policy.

4. We may make changes to these terms

   We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

5. We may make changes to our site

   We may update and change our site from time to time to reflect changes to our services, our users' needs and our business priorities

6. We may suspend or withdraw our site

   Our site is made available free of charge.

   We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

   You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

7. We may transfer this agreement to someone else

   We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

8. Our site is only for users in the UK

   Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

9. You must keep your account details safe

   If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

   We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

   If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at enquiries@knightpsychology.com.

10. How you may use material on our site

    We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

    You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

    You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

    Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

    You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

    If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

11. Do not rely on information on this site

    The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

    Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

12. We are not responsible for websites we link to

    Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

    We have no control over the contents of those sites or resources.

13. Our responsibility for loss or damage suffered by you

    We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

    Different limitations and exclusions of liability will apply to liability arising as a result of the supply of our services to you, which will be set out in our Business Terms

    Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. How we may use your personal information

    We will only use your personal information as set out in our, Business Terms, Therapy Privacy Policy and Website Privacy Policy.

15. We are not responsible for viruses and you must not introduce them

    We do not guarantee that our site will be secure or free from bugs or viruses.

    You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

    You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

16. Rules about linking to our site

    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

    You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

    You must not establish a link to our site in any website that is not owned by you.

    Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

    We reserve the right to withdraw linking permission without notice.

    If you wish to link to or make any use of content on our site other than that set out above, please contact enquiries@knightpsychology.com.

17. Which country's laws apply to any disputes?

    If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.